Shipping policy

At Art Engraving, we understand that getting your custom-engraved keepsake quickly and safely is paramount. We are committed to processing and shipping your order from the historic Jewellery Quarter in Birmingham, UK, with care and efficiency.

1. Delivery Service and Locations

  • Carrier Services: We ship all orders using Royal Mail Tracked Delivery. This service provides end-to-end tracking so you can monitor your package from our workshop to your door.

  • Shipping Locations: We currently ship exclusively within the United Kingdom.

2. Processing and Delivery Times

Because every item is custom-engraved, there is a handling time before dispatch.

Stage Estimated Timeframe Details
Order Cutoff Time 5:00 PM (GMT) Orders placed after this time will begin processing the next business day.
Order Handling Time 4–6 Working Days The time required for our expert team to engrave, clean, quality-check, and securely package your item.
Transit Time 1–3 Working Days Delivery time once the package is dispatched from our workshop via Royal Mail Tracked.
Estimated Total Delivery 5–9 Working Days The typical total time from placing your order to receiving it.

3. Shipping Costs

We are pleased to offer Free Delivery on all UK orders, with no minimum spend required.

Order Value Shipping Method Cost Tracking
All Orders Royal Mail Tracked Delivery £0.00 (Free) Included

4. Tracking Your Order

Once your order has completed the engraving and handling process and is dispatched, you will receive an email notification containing your Royal Mail tracking number. You can use this number on the Royal Mail website to monitor the journey of your package.

5. Delivery Issues

If you experience any issues with your delivery, such as significant delays or suspect a lost package, please contact our customer service team immediately. We will work directly with Royal Mail to resolve the issue and ensure your order arrives safely.

Contact Information

If you have any questions about your shipping or delivery, please contact us:

  • Address: Art Engraving, 60 Northampton Street, Birmingham, United Kingdom B18 6DX

  • Email: hello@artengraving.co.uk

  • Phone: 0121 236 9936

  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)