Privacy policy
🔒 Privacy Policy
Last updated: October 31, 2025
This Privacy Policy describes how Art Engraving (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our engraving services, or make a purchase from ArtEngraving.co.uk (collectively, the "Services").
Please read this Privacy Policy carefully to understand our practices regarding your information.
1. The Information We Collect
To provide our specialised engraving and jewellery services, we collect various types of personal information, depending on how you interact with us. "Personal information" refers to data that can identify, relate to, describe, or be associated with you.
A. Information You Provide Directly to Us
This information is collected when you place an order, create an account, or contact us:
-
Contact & Account Details: Your name, email address, phone number, physical address, username, and password (for account access).
-
Order Information: Billing address, shipping address, payment confirmation, and details related to the items you purchase (e.g., specific personalised pendant options, engraving requests).
-
Customer Support Information: Any information you include in communications with our team (e.g., service requests, returns queries).
B. Information We Collect Automatically (Usage Data)
When you access our Services, we automatically collect certain data about your device and activity using technologies like Cookies (small tracking files), pixels, and similar tools. This Usage Data may include:
-
Device and browser information.
-
Your IP address and network connection details.
-
Information about how you browse and interact with our Site (e.g., pages viewed, time spent, click patterns).
C. Information We Obtain from Third Parties
We may receive information about you from third-party service providers who assist us in running our business, such as:
-
Shopify: The e-commerce platform that hosts our store.
-
Payment Processors: They collect payment information (e.g., card details) to securely process transactions and fulfil our contract with you.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
-
To Provide Services and Fulfil Orders (Contract Performance): To process your payment, engrave and fulfil your orders (including personalised jewellery), arrange shipping, manage returns and exchanges, and maintain your customer account.
-
Marketing and Advertising (Legitimate Interest): To send you promotional communications about our products, special offers, and new engraving services via email or post, and to tailor advertisements shown on our Site and other platforms.
-
Security and Fraud Prevention (Legitimate Interest): To detect, investigate, and prevent potentially fraudulent, illegal, or malicious activity, ensuring the security of our Site and our customers.
-
Communication and Service Improvement (Legitimate Interest): To provide effective customer support and continuously improve our website experience, product range, and service efficiency.
3. Disclosure of Your Personal Information
We may share your personal information with third parties in the following circumstances:
-
Service Providers: With vendors who perform essential services on our behalf, such as IT management, payment processing, order fulfilment, and shipping (e.g., Royal Mail).
-
Business Partners: With marketing and advertising partners who help us promote our products.
-
Legal & Safety: To comply with legal obligations (e.g., responding to court orders), to enforce our terms of service, or to protect the rights, property, and safety of Art Engraving, our users, or others.
-
Business Transactions: In connection with a merger, acquisition, or sale of assets.
We do not sell or rent your personal information to third parties.
4. International Data Transfers
Please note that we may transfer, store, and process your personal information outside of the United Kingdom and the European Economic Area (EEA). This information is processed by our staff and third-party service providers/partners in these countries. When we transfer your data, we take necessary steps to ensure adequate safeguards are in place, such as relying on standard contractual clauses approved by the UK and EU regulatory bodies.
5. Your Rights (UK & EEA Residents)
Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may be subject to legal exceptions.
-
Right to Access/Know: The right to request a copy of the personal data we hold about you.
-
Right to Correction: The right to ask us to correct inaccurate or incomplete personal information.
-
Right to Erasure (Deletion): The right to request that we delete the personal information we maintain about you.
-
Right to Object to Processing: The right to object to us processing your personal information where the processing is based on our legitimate interests.
-
Right to Withdraw Consent: Where we rely on your consent to process data, you have the right to withdraw that consent at any time.
You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising these rights.
6. Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information directly from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
|
Detail |
Art Engraving |
|---|---|
|
Address |
60 Northampton Street, Birmingham, United Kingdom B18 6DX |
|
|
hello@artengraving.co.uk |
|
Phone |
0121 236 9936 |
|
Customer Service Hours |
Monday to Friday, 9:00 AM – 5:00 PM (GMT) |
Complaints: If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).